Responsible Gaming
Gaming Should Be Entertainment
At Bay Underground, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be considered a way to earn money or solve financial problems. It's important to approach gaming with a clear understanding that the house always has an edge, and losses are a possibility you should be prepared for.
Please gamble responsibly and within your means.
Age Verification
Online pokies in New Zealand are only available to individuals aged 18 years and older. We are committed to preventing underage gambling. If you are under 18, you must not access or use any online gambling services.
All players must verify their age before registering or playing. False age declarations may result in account closure and forfeiture of funds.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses (rent, food, bills)
- Hiding gambling activities or lying about the amount of time spent gambling
- Neglecting work, study, family, or relationships due to gambling
- Feeling unable to control or stop gambling
- Experiencing mood changes or irritability when unable to gamble
- Borrowing money or taking on debt to fund gambling
- Experiencing anxiety, depression, or stress related to gambling
- Friends or family expressing concern about your gambling habits
- Using gambling as an escape from problems or negative emotions
If you experience any of these warning signs, please seek support immediately.
Self-Help Tools & Controls
Most reputable online casinos offer tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period
- Loss Limits: Set a maximum amount you're willing to lose
- Session Time Limits: Limit the duration of your gaming sessions
- Reality Checks: Receive regular reminders about how long you've been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Permanently close your gaming account if you need to
We encourage you to use these tools proactively as part of your responsible gaming strategy.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:
New Zealand
- Problem Gambling Foundation — Free, confidential support
Phone: 0800 664 262 | Website: www.pgf.nz - Gambling Helpline — 24/7 support line
Phone: 0800 654 655
International Support
- GamCare (UK) — www.gamcare.org.uk
- GamStop (UK) — www.gamstop.co.uk
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) — www.responsiblegambling.org
- National Council on Problem Gambling (USA) — www.ncpgambling.org
Need Help?
If you believe you have a gambling problem, please reach out for help today. Problem gambling is a recognized disorder, and support is available. Speaking to someone is a sign of strength, not weakness.
Contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz for free, confidential support.